General terms and conditions for online sales

1. Subject matter

Art. 10 LSSI: is an internet domain owned by BODEGAS ALTÚN, S.L. with registered office at Avenida de las Piscinas, s/n (Baños de Ebro-Araba/Álava), CIF nº B01356039. The company is registered in the Commercial Register of Araba/Álava, Hoja VI-9578 Tomo 1108 Folio 148.

For the purposes of this document, the contact telephone number is +34 945 60 93 17 and the contact email address is

This Legal Notice regulates the use of this domain.

The use of this website implies acceptance by the User of the terms of use included in this Notice as well as our policies on ‘Data Protection and Privacy’ y ‘Cookie Usage Policy’ . In the event that certain services, contents and/or tools offered through this “Portal” require the application of specific conditions, these will be made available to the User.

On the other hand, BODEGAS ALTÚN, S.L. warns that both the contents and services of this web page and the conditions of use may be modified without prior notification.


The purpose of these General Conditions is to regulate the contractual relationship between Bodegas Altún S.L. (hereinafter Bodegas Altún) and you (hereinafter the Customer), relating to all transactions made in the Bodegas Altún online shop. The contractual purchase and sale relationship involves the delivery, in exchange for a specific price and publicly displayed on our website, of a specific product or products. Bodegas Altún is a Spanish company, with registered office at Calle Las Piscinas 30, 01307 Baños de Ebro, Álava, Spain and tax identification number B01356039. It is registered in the Mercantile Register in Volume 1108, Folio 148, Sheet VI-9578 page BIS Inscrip 1.

Any incident, complaint or claim relating to a purchase made through the website should be communicated to the following e-mail address:

The product offer on the Bodegas Altún website will be geographically based in Spain. Including mainland Spain, islands, Ceuta and Melilla.



The sale of alcoholic beverages to persons under the age of 18 is expressly prohibited. In the process, the Customer declares and declares that he/she is over 18 years of age and that, in any case, he/she is the minimum legal age for the purchase and consumption of alcoholic beverages in the location where he/she is located. If the Customer falsifies this declaration and acquires any of the products offered without complying with this requirement, he/she exclusively assumes all legal consequences that may arise from this.



The purchase of the products is made through the BUY button and implies the complete and express acceptance of the General Conditions at the time of purchase of the products, without the application of any changes that may occur in these Conditions after the purchase. Once these General Conditions have been expressly accepted, Bodegas Altún will send the Customer within 24 hours a confirmation of the order placed, with all its terms, via the e-mail address you have indicated for this purpose. In the event that the Customer requires an invoice in his name, this must be indicated at the time of placing the order. This invoice will be sent together with the product(s) purchased, as well as in PDF to the email address provided in the purchase process.

Should the Customer make a mistake when sending the data, he/she can modify them by emailing

If the modified data refers to the postal address for delivery of the product requested by the Customer, as long as the product has not been shipped, the shipment will be made to the new address indicated.

In the event that it refers to any other data, the Customer must wait for the delivery to become effective and subsequently initiate the appropriate return procedures, as set out in section 5.4 Withdrawal.



Bodegas Altún may cancel any confirmed order or not accept an order placed for the following reasons: due to technical error and/or typographical error in the prices or in the rest of the data of the products contained in the web page; due to lack of availability; when the security systems indicate that the order may be fraudulent; when there are reasons that indicate that the client is a minor; when Bodegas Altún has not been able to deliver the order to the address provided by the client; in the event of an error in payment; and, in the event of any event of force majeure, beyond the control of Bodegas Altún. Translated with (free version) Traducir a inglés (GB) Glosario In these cases, Bodegas Altún will fully reimburse the amounts that have been paid through the same process that the payment was made.



5.1) Prices
The prices applicable to each product are those indicated on the website on the date the order is placed, expressed in EUROS, all of which include Value Added Tax (VAT), together with any other taxes that may apply. These prices, unless expressly stated otherwise, do not include insurance or shipping costs or any other additional and ancillary services to the product purchased.

Tenders shall be duly marked and identified as such, indicating the previous price and the tender price as appropriate.

Bodegas Altún reserves the right to make any modifications it deems appropriate to the website at any time and without prior notice, and may update products and services on a daily basis depending on the market.

The corresponding shipping costs will be indicated when the order is processed.

5.2) Method of payment
Upon confirmation of the order by the Customer, the Customer shall pay the amount indicated.

Payment will be by credit card. Payment by card involves making the payment directly to the Bank via a secure payment gateway.

Traducir a inglés (GB) Glosario Payment by card involves making the payment directly to the Bank via a secure payment gateway.

5.3) Delivery
Deliveries are made to the address indicated by the Customer when placing the order within a maximum of 4 working days for deliveries to the Peninsula, for products in stock. The delivery of the product will be made from Monday to Friday, excluding public holidays at the place of destination.

Likewise, it is exempt from liability in the event of failure to meet delivery deadlines in shipments to islands or abroad for reasons beyond the carrier’s control (delays by airlines, shipping companies, carriers, loading and/or unloading, etc.).

BODEGAS ALTÚN, S.L. is not responsible for the LINKS to other Internet pages belonging to third parties and their existence does not imply that BODEGAS ALTÚN, S.L. approves or accepts their contents and services. These other websites are not controlled by BODEGAS ALTÚN, S.L. and are not covered by this Privacy Policy. If you access other websites using the Links provided, the operators of those websites may collect your personal information. Please ensure that you are happy with the privacy policies of these third party websites before providing any personal information.

In general, the owner of the domain excludes its liability for damages of any nature and nature that may arise from the use of the website, as well as damages arising from the infringement of intellectual and industrial property rights by users and/or the lack of truthfulness, accuracy and timeliness of the contents, nor may it be held liable for the interruption of the service, inadequate operation or inability to access the service. Translated with (free version)

The owner of the domain shall not be liable for damages caused by the presence of viruses or any other harmful software that may cause alterations in the User’s computer system.

The website, including, but not limited to, its programming, designs, logos, text and/or graphics are the property of the provider or, where applicable, are licensed or expressly authorised by the authors.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, requires in any case the prior written authorisation of the owner of the domain.

The user undertakes not to carry out any act against the intellectual or industrial property rights of the author.

The provider expressly authorises third parties to redirect directly to the specific contents of the website, and in any case must redirect to the main website of the provider.

5.4) Withdrawal
Bodegas Altún guarantees the Customer the possibility of cancelling their order at any time, provided that the cancellation is made before the order has been made available to the carrier for shipment, without justification being necessary and without imposing any penalty.

Otherwise, you must wait to receive the order in order to process your return. The withdrawal period is 14 working days from the date of receipt of the product. The Client shall inform Bodegas Altún within the stipulated period of their wish to exercise their right to withdraw from the contract by e-mail to

The returned order must be delivered together with the delivery note and, where appropriate, the invoice issued by Bodegas Altún, being the Customer the cost of return. Products may be returned as long as they have not been tampered with and retain their original seal or packaging.

After checking the condition of the product, the amount will be refunded using the same method of payment used by the Customer. The refund will be made as soon as possible, but in periods of high activity, the refund may take 7 to 15 working days to be processed.

If a product other than that requested by the customer was delivered by mistake by Bodegas Altún, will be delivered the correct product, picking up the first Bodegas Altún, without any additional charge to the Customer.

If a product has reached the customer broken, damaged or in poor condition, Bodegas Altún will be responsible for collecting it at your home, replacing it with another in good condition, without additional charges.

If you have any complaints or queries, please contact us at the following e-mail address:


If, due to force majeure circumstances, a product is not available after the purchase has been made, Bodegas Altún will inform the Customer by e-mail of the total or partial cancellation of the order. Partial cancellation of the order does not entitle the Customer to cancellation of the entire order, without prejudice to the Customer’s right of withdrawal, in accordance with the provisions of the paragraph below. 5.4 Withdrawal. Bodegas Altún is not responsible for delays in the delivery of orders or the impossibility of carrying them out when the cause is due to events of force majeure. Among other causes, events of force majeure include: accidents, strikes, fires, meteorological causes, natural disasters such as storms, earthquakes, epidemics, problems beyond Bodegas Altún’s control in the means of transport or telecommunication systems.

Once the cause of impossibility or delay has ceased, Bodegas Altún will do everything possible to resume its commercial activities and to be able to fulfil its obligations and deliveries.


The language in which the contract between Bodegas Altún and the Client shall be in Spanish.


Bodegas Altún guarantees the quality of the service contracted through the website. All rights guaranteed to consumers and users by the legislation in force are guaranteed. Failure to comply with any of these General Conditions may result in the return of the products purchased by the Customer.


The Customer undertakes to make lawful use of the Products, without contravening current legislation or infringing the rights and interests of third parties. The Client guarantees the veracity and accuracy of the data provided when filling in the contracting forms, avoiding causing damage to Bodegas Altún product of the incorrectness of the same.


Our Data Protection Policy complies with Spanish and European legislation relating to the Protection of Personal Data, in particular, with Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016 (General Data Protection Regulation or GDPR) and with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (Organic Law on Data Protection or LOPD). Bodegas Altún informs that the data provided by the Client via email, web forms or in the purchase process will be incorporated into a file for processing in order to maintain the current contractual relationship, as well as, if accepted in the purchase process, for sending advertising and product offers that may be of interest in the future. The legal basis for the processing of this data is the establishment of the contractual relationship between the parties. In this way, the data provided by the Client is collected for specific, explicit and legitimate purposes and, under no circumstances, will it be used for purposes other than those for which it was collected.

The data collected are stored while the commercial interest persists, in accordance with the principles of confidentiality and in accordance with appropriate technical and organisational measures and will not be transferred to persons or entities other than Bodegas Altún, except in those cases where such transfer to third parties is legally permitted without the prior consent of the person concerned.

The data collected are stored while the commercial interest persists, in accordance with the principles of confidentiality and in accordance with appropriate technical and organisational measures and will not be transferred to persons or entities other than Bodegas Altún, except in those cases where such transfer to third parties is legally permitted without the prior consent of the person concerned.


The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data.


The deadlines and references to working days are understood to be made with reference to the National Working Calendar of Spain, in general, and Alava, in particular.


In case of conflicts in the interpretation or application of these contractual conditions, in the case of final consumers, in accordance with the applicable regulations, the courts of the place of performance of the obligation or the domicile of the purchasing party shall have jurisdiction. However, if the Customer is domiciled outside Spain, Bodegas Altún and the Customer expressly waive any other forum, submitting to the Courts and Tribunals of Alava (Spain), and in the case of a sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alava (Spain).